About the price
Q. What is included in the price that is displayed?

A: On Trambellir’s website, we used two display methods.
1. [Menu for booking treatment fee]
Including interpreters, treatment fees at the time of the appointment, accompanying interpreting fees and clinic treatment fees
2. [The menu for the scheduled treatment fee of not determined]
According to the state and the hope of the customer, only the fee of the accompanying interpreter is displayed according to the menu of the treatment content of the doctor’s consultation at the clinic.
After consultation with the doctor at the clinic on the day of booking, the actual cost will be charged by the clinic. If you are satisfied, we will charge you on the spot.
In both cases, transportation costs to the clinic are not included.

About Booking
Q: How do you know that the booking process has been completed correctly?

A: When the booking is completed correctly, a booking confirmation email will be sent to your registered email address.
You can also view your reservations on the member page.

Q: Can I cancel or change my reservation?

A: You can cancel and change your reservation on the customer’s own member page.
When changing the date, it is necessary to check the vacancy status of the appointment on the side of the clinic, so it may take several days to confirm whether it can be changed.
For proximity/change close to treatment days, we can get confirmation as soon as possible via messaging applications like WeChat and WhatsApp, so please do not hesitate to contact us.

About examination
Q: Where is the location of the listed clinics?

A: The address of the clinic is indicated in the booking confirmation email after the booking has been made.
In addition, we will display a booking confirmation email, including the date and time of the booking, booking details, amount, booking number, etc.

Q: I can speak a little Japanese, am I need a interpreter?

A: Trambellir is required an interpreter to a companion of customer that the doctor would normally communicate with during the appointment.
If there is no language excess service for customer in the appointment caused any problem or accident, it may affect insurance claim refusal. To keep customer safe, Sorry for any inconvenience caused.

Q: I want to ask questions about the details of the treatment in advance. What should I do?

A: Kindly contact us with the inquiry form on Trambellir website, WeChat, WhatsApp, etc.
Our staff will consult the doctor at the clinic and respond to you.

Q: Some clinic names are not shown. Can you tell me the name of the clinic in advance?

A: At Trambellir, we work with a carefully selected clinic which is well-known for beauty agents in the Japanese media.
We offer comprehensive services from treatment appointments to interpreter companion to make customers can enjoy high-tech treatment at a reasonable price with a peace of mind.
We will introduce the clinic according to your needs and concern, kindly contact us if you would like to inquiry the clinic name in advance.

About payment
Q: I entered my credit card details when I made my reservation. When will I pay for the treatment?

A: On Trambellir’s website, we have two methods.
1. [treatment fee of treatment chosen in advanced]
The credit card will be charged at the time of booking confirmation.
2. [treatment fee of treatment not chosen]
The credit card provided will be charged on the site with the interpreter companion charges.
For the remaining fees, pay at the clinic for the treatment provided on the appointment date.