Terms of Use
User Agreement
Trambellir Company Limited (hereafter, “the Company”), and Trambellir （https://www.trambellir.com ）provides the
following agreement for the usage of the services of Trambellir.
Special remarks:
The services of Trambellir is not for residents of California, USA and Malaysia.
Trambellir is a health tourism platform and does not in any way provide, promote, or sell any medication or medical treatment to the Customers.
Customers are advised to contact the healthcare providers directly for any enquiries related to medical treatments.
You are deemed to have accepted this agreement upon usage of Trambellir. Please ensure that you have read this
user agreement when utilizing our service. Additionally, as this agreement will be altered as the need arises,
please read the newest version when you use it.
*For information on the management of personal information, see the “Website Policy”.
*Read this agreements as well as the disclaimers for each service and function when making reservations for
treatment.
Article 1: Purpose
This agreement applies to users who utilize the Company’s medical tourism reservation site, “Trambellir”.
Trambellir’s Users must use this service only after consenting to this agreement. The terms and conditions
herein may be changed without prior notice.
Article 2: Member registration
A “member” is defined as an individual who, upon accepting this agreement, has been approved by the Company as a
member after their completion of member registration procedures as provided by the Company, in order to access
services as based on these provisions. However, even after approval, the Company reserves the right to rescind
approval in the event that the user is deemed unsuitable as a member.
Article 3: Information provided by clinics/hospitals
The Company Information on facilities, fees, available appointment times, appointment cancellation policies,
etc., necessary for each appointment (hereafter, “appointment information”), and information concerning
clinics/hospitals will be offered to members will be provided on Trambellir. Appointment information is based on
the responsibility of clinics/hospitals, and the Company will never assume liability for information – excluding
cases where the Company does not pass along information due to intent or negligence.
Article 4: Payment of treatment
Members will pay the treatment fees to the Company by credit card when the reservation is finalized. In the case
that the cost of treatment is displayed in a foreign currency and the Company performs the request in Other
currencies, the Company will exchange the cost into the currency at a rate as decided by the Company. However,
payments with regards to certain treatments will be made according to one of the following methods, as dictated
on the page in question. The reservation application fee will be paid to the Company by credit card when the
reservation has finalized, and the remainder will be paid directly to the clinic/hospital on the day of
treatment or the date that set by the company.
Article 5: Goods and services provided by clinics/hospitals
The Company is not liable for the contents or quality of the services provided by the clinic/hospitals, nor is
it liable for issues, conflicts, complaints, or damages incurred by members that arise between members and
clinics/hospitals; the problems listed above will be solved between said member and clinic/hospital.
Article 6: Member cancellation of treatment reservation and cancellation fees
Cancellation fees incurred by members canceling for private reasons will follow the cancellation policy of the
clinic/hospital. The Company is not liable for any changes in the foreign exchange rate between the time
treatment is paid for, and the time that said payment is reimbursed. Cancellations, in general, The Company are
conducted from your mypage. However, in the case the clinic/hospital can be reached by phone, and the
clinic/hospital has accepted the cancellation, the cancellation procedure can be completed by informing the
Company of this through your mypage at a later date.
Article 7: Treatment cancellation and reimbursement by the clinic/hospital
All fees will be returned to members in the case that a cancellation is made by a clinic/hospital due to their
own circumstances. However, the Company will not be responsible for any the difference in foreign exchange rates
between the point of the reservation and the point of the cancellation.
Article 8: Password management
Members are expected to manage their own passwords.
Members cannot lend, transfer, alter their name, sell, pawn, or allow third parties to use their email address
or password.
The company assumes no liability for damages incurred by a member’s mismanagement of their password, negligence,
or allowing a third party to use their account; this will be the responsibility of said member.
Article 9: Management of member registration information
Personal information registered by a member during member registration (hereinafter, “registration information”)
will be managed and held by the Company in accordance to the Website Policy.
The Company will not disclose registration information that can identify a specific individual (hereinafter,
“personal information”) to third parties. However, this does not apply in the following cases.
The case that the customer has agreed to disclose the information
In the case that said personal information is required to fulfil services to consignment partners with whom the
Company has signed confidentiality contracts for the purpose of personal information protection
In the case that information is disclosed or provided to a third party in a state wherein the individual cannot
be specified, with the purpose of improving service through gathering and analysing personal information.
Information disclosed for a warrant or other decisions made the courts
Further, for details regarding the purpose of use and other handling of personal information collected by the
Company, please consult the “Personal Information Protection Policy.”
Article 10: Prohibited actions
When members use Trambellir, they must refrain from the following acts, or acts that invite the danger of the
following acts.
Acts that violate this agreement
Acts that go against privacy policy or laws and regulations
Acts that violate the Company’s, or a third party’s trademark rights, right of likeness, or any other
intellectual property rights
Acts that abuse or slander a third party
Acts that inflict losses to third parties
Acts that interfere with the Company’s business or services provided by the Company
Acts with the purpose of profit-making
Any information the Company deems unsuitable
Article 11: The deletion and alteration of information sent by members
The Company can delete, or, if deemed necessary, completely or partially alter any information provided by a
member that corresponds or may correspond to any of the following items.
Anything that the Company deems to correspond with the “prohibited actions”
Information that the Company has deemed to be clearly false
Any information the Company deems unsuitable
Article 12: Membership deletion
In the case that a member corresponds to any of the following items, the Company can, with no prior notice and
with no liability to said member, can rescind their membership.
When a member commits an act that corresponds with any of the “prohibit actions”
In the even that any other item of this agreement is violated
In the event that the Company deems a user unsuitable as a member
Article 13: Cessation, discontinuation, and modification of services
The Company can discontinue, cease, or alter the contents of this service without prior notification to members.
The Company is not liable for any losses or damages incurred by members during the modification or
discontinuation of the contents of this service.
The Company can discontinue its services by providing one month’s prior notice to members.
Article 14: Trademark and property rights
All trademark rights and property rights related to contents displayed on Trambellir belong to the
clinic/hospital, their partners, and advertisers. Users and members agree not to copy, publish, transfer, lend,
translate, reproduce, send, or perform license transactions of said contents unless they have express written
consent from the Company, clinic/hospital, their partners, or advertisers. Additionally, the Company retains the
right to request an amount equal to the amount of profit obtained by a user or member who commits the above
acts.
Article 15: Exemptions and limitation of liability
The Company will not be liable for any damage incurred between members and clinics/hospitals.
The clinics/hospitals are separate entities from the Company; therefore the Company assumes no responsibility
for any act of intent, negligence, inattention, activities as an agent, guarantees, by a clinic/hospital, or the
injury, death, damage or loss of property, damage from terrorism, or any other damages a member incurs.
The Company will not be liable for treatment cancellations, duplicate reservations, and strikes that are outside
of the direct scope of management of the Company. In addition, the Company is not responsible for alterations to
treatment, cancellations, and additional fees caused by government authorities or warrants from the courts.
The Company will only be liable for damages to members that are tangible and direct, and are within the scope of
what would ordinarily arise resulting from providing this service, even in the case of intent or negligence.
Article 16: Modifications to this agreement
The company can alter this agreement as necessary. In the case that this agreement is altered, the alterations
will be completed with changes to this page. No notification will be sent to members.
Article 17: Jurisdiction agreement
The Malaysian Court shall have exclusive jurisdiction for the court of first instance with regards to conflicts
arising from this agreements.
Article 18: Negotiations
If a problem arises with regards to items that are not listed in this agreement, or regarding this agreement
itself, the concerned parties are to negotiate in good faith, and strive for an expedient solution.
